Premium Support is provided as an integral service with a Premium License at no extra charge.

Premium Support provides unlimited installation and component configuration support by email. 

Simply request support via your support form at my.neatcomponents.com
Requires a valid license and use of the latest release build.

Per instance support:

If you are using a free license you may purchase access to Premium support on a per website or application basis.

ANNUAL
First year: $650 per domain or application
Annual renewal before expiry: $345 per license

SINGLE MONTH
Per domain or application
30-day access: $150.00

Please contact us to arrange Premium Support or Consultancy Services

Training

We offer comprehensive training courses. Read more about Training opportunities...

Consultancy services

Site-specific configuration and problem solving beyond installation and component configuration support is also available. Costs normally range between $150.00 and $345.00 per request.

Site structure and design advice is also available at normal commercial rates. Costs will vary according to the complexity of the issues.

The scope of the engagement will be estimated, and at least part payment will be required prior to the delivery of the service.

Please contact us to arrange Premium Support or Consultancy Services

All prices are subject to any applicable local taxes.